SIGNALSTACK CONNECT DEVELOPER API MASTER AGREEMENT & TERMS OF SERVICE

This Terms of Service (the “Agreement”) is a binding agreement between SignalStack, LLC, a Delaware limited liability company (“SignalStack”), and the person or entity using the Services (“Customer”). This Agreement becomes effective on the date and time Customer accepts it by activating their SignalStack Connect account. 

RECITALS:

A. The Customer operates a business related to public trading of assets, such as securities, cryptocurrencies, other currencies, commodities, or other similar assets and provides research, execution, automation or other related products, services or tools to assist the clients of the Customer (individually, a “End-User” and collectively, the “End-Users”) to participate in such markets.

B. SignalStack provides the SignalStack Product Suite, as hereinafter defined, for the Customer that allows the End-Users to connect an external brokerage or exchange account for the purpose of obtaining information, such as balances and trade history, from the End-User’s respective brokerage or other trading account (“Trading Account“), initiate trades based on instructions from the End-User for execution by the provider of the Trading Account (typically a retail brokerage or exchange, the “Trading Account Provider“), and otherwise access functionality with respect to a Trading Account as permitted by the Trading Account Provider and to the extent of the SignalStack Product Suite’s functionality and compatibility (the “Services“).

C. The Parties desire to for SignalStack to provide these tools to the Customer so that the Customer may incorporate SignalStack’s technology into its products, services and tools, for the purpose of providing additional functionality and value to its End-Users. For purposes of this Agreement, the phrase “End-User” includes the End-User’s agents and authorized designees.

NOW, THEREFORE, the Parties agree as follows:

1. The SignalStack Product Suite:

In order to provide the Service to the Customer and its End-Users, SignalStack will provide a suite of products to the Customer, who will then utilize it to enable its End-Users to connect their account at the Trading Account Provider to the Customer’s product (the “SignalStack Product Suite). This Agreement provides access to the SignalStack Product Suite based upon the number of End-Users of the Customer and/or the number of Customer Signals (as such term is defined in the Terms of Service) processed, as provided in the Fee Schedule located at https://signalstack.com/developers-pricing/ (the Fee Schedule). The SignalStack Product Suite includes the following products:

  • SignalStack Connect: The End-Users connect their Trading Account Provider to the application, product, service or tool offered by Customer using an integrated authentication process. Once connected, the Customer’s application, product, service or tool will be able to access account information for connected End-User Trading Account Provider accounts, including balances, transaction history, positions, and any other information available through their Trading Account Provider’s interface and application program interface (“API”). SignalStack Connect is an API (or other acceptable interface as determined by SignalStack) that connects the End-User’s Trading Account through the API developed by SignalStack to integrate the functionality of the Services directly to the Customer’s applications for use by the End-User (“SignalStack Connect”).
  • SignalStack Account Data API: The SignalStack Account Data API is a version of SignalStack Connect with the ability to access information within End-Users connected Trading Account Provider accounts (“SignalStack Account Data API”). SignalStack Account Data API allows the Customer to develop reporting and analysis tools utilizing brokerage account data from End-Users connected Trading Account Provider accounts on a read-only basis.
  • SignalStack Router: The SignalStack Router is a version of SignalStack Connect with the ability to place orders within End-Users connected Trading Account Provider accounts (“SignalStack Router”). SignalStack Router allows the Customer to develop trading executions within connected End-User accounts effected through the Trading Account Provider. SignalStack Router operates as a bi-directional communication intermediary between the End-User and their Trading Account.
  • SignalStack will determine the types of data that is required to onboard End-Users onto the SignalStack Connect or SignalStack Router services, and the types of transactions that will be permitted via the SignalStack Router. which may include the placement of orders for End-Users’ Trading Accounts through SignalStack Connect; and sending account instructions for End-Users’ Trading Accounts via SignalStack Connect (collectively “Trading Account Instructions“).

2. Fees:

Customer shall be responsible for an annual developer program access fee of $99 per year (the “Developer Program Access Fee”), which is billed upon activation of SignalStack Connect. In addition to the Developer Program Access fee, Customer shall be responsible for the fees under this Agreement as provided in the Fee Schedule displayed on the SignalStack For Developers pricing page on the SignalStack.com website. Any monetary compensation to be paid from one Party to another in connection with this Agreement shall be set forth in the Fee Schedule. In addition to the fees set forth in the Fee Schedule, the Customer may be responsible for expenses and other charges as described in this Agreement. The Developer Program Access Fee and the fees listed in the Fee Schedule are subject to changes or increases. Changes to the Developer Program Access Fee, if any, will occur upon the annual invoicing of the Developer Program Access Fee, while increases to the fees listed in the Fee Schedule shall be provided by written notice to the Customer at least fifteen (15) days in advance of such fee increases. The Fee Schedule shall also include the payment terms for this Agreement.

Fees shall be paid in advance or arrears pursuant to the payment terms provided in the Fee Schedule and the Customer’s account settings, as configured by SignalStack. Fees may be based on the number of End-Users who utilize the SignalStack Product Suite based on usage of Connected Accounts and Signals Processed.

3. Technical Specifications for the SignalStack Product Suite:

The technical specifications and protocols and service level parameters for the SignalStack Product Suite (the “Technical Specifications) shall be as agreed between the Parties, which agreement may, but is not required to be, reduced to writing.

4. Terms of Service:

SignalStack requires all users of the SignalStack Product Suite, whether a user by way of this Agreement or otherwise, to abide by its terms of service, as updated and amended, listed on SignalStack’s website (https://signalstack.com/terms-of-service/) (the “Terms of Service”). The Customer shall be solely responsible for its compliance with the Terms of Service, and shall jointly be responsible for its End-Users’ compliance with the Terms of Service. Nothing provided herein shall relieve any End-Users from its duties and obligations under the Terms of Service. Prior to permitting any End-Users from using the SignalStack Product Suite, the Customer shall ensure that the End-User has received and acknowledged the Terms of Service.

5. Exchange of Information and Resolution of Technical Issues:

In the event that Customer becomes aware of any material technical error, flaw, problem, disruption, deficiency or similar issue that adversely affects or may adversely affect any or all of the products in the SignalStack Product Suite or the Services contemplated herein, Customer shall promptly notify SignalStack and shall thereafter shall cooperate in good faith, including through exchange of relevant information, with the aim of reaching an efficient resolution of the issue. In no event is SignalStack responsible for the results of any transactions, including any trading losses or the failure to maximize investment strategies. The End-Users are not third-party beneficiaries of this Agreement.

6. Account Security and Access to Trading Accounts Through the SignalStack Product Suite:

a. Access may only be provided to Trading Account Providers that have permitted SignalStack, through agreement, open API, or otherwise, to integrate any or all of the SignalStack Product Suite specifically for compatibility with the Trading Accounts of such Trading Account Providers. Some Trading Account Providers may permit some, but not all, of the SignalStack Product Suite, its functionality, or features to integrate with the Trading Account Provider’s platform. Certain Trading Account Providers may first need to approve SignalStack, the Customer, and/or the End-Users, prior to enabling a End-User to utilize the SignalStack Product Suite for use with its Trading Accounts. End-User and Customer shall be responsible for obtaining any specific such approval related to End-User or Customer or both’s usage of SignalStack’s Connect or Router services, and, if necessary, SignalStack will provide commercially reasonable assistance to allow an End-User to utilize the SignalStack Product Suite. Such commercially reasonable assistance is limited to responding to inquiries from Trading Account Providers, and shall not require SignalStack to enter into, amend, or otherwise agree to any terms with any Trading Account Provider, nor shall it require SignalStack to engage in any development or reprogramming of its Services or the SignalStack Product Suite in order to facilitate such approval.

b. Trading Account Providers may have authentication processes by which a End-User’s Trading Account credentials is authenticated and the Trading Account Provider authorizes SignalStack and the Trading Account Provider to exchange instructions for the End-User’s Trading Account using the SignalStack Product Suite. In such case, provided the Trading Account Provider has granted SignalStack access, SignalStack facilitates the connection between the End-User and the Trading Account Provider in the following manner:

  • To authorize the End-User to link to Trading Accounts, the Customer shall redirect the End-User to a SignalStack designated uniform resource locator (“Authentication URL”). The End-User shall acknowledge and accept the Terms of Service regarding use of the SignalStack Product Suite, select its Trading Account Provider and then be required to input authentication information into the Authentication URL, or otherwise redirected to the Trading Provider’s authentication procedures. Upon authenticating the End-User information with the Trading Account Provider, the Trading Account Provider will securely relay an authorization token for that End-User’s Trading Account to SignalStack, and the End-User will then be able to utilize the SignalStack Product Suite with the authenticated Trading Account. For Trading Account Providers who do not offer an Authentication URL, SignalStack will use alternative means to facilitate connections, when possible and allowed.
  • The End-User will be prompted and required to accept the SignalStack End-User Terms of Service upon accessing the Authentication URL for each instance in which the End-User provides authentication information for a Trading Account Provider.
  • Except with respect to SignalStack’s role in the authentication procedures provided herein, End-User information input into the Authorization URL shall be the sole responsibility of the End-User and SignalStack shall not have any responsibility to control, follow, monitor, record, capture, interfere with, mimic, or replicate the Authorization Webpage, or any information provided by the End-User through such webpage, in any way, including but not limited to capturing or storing the End-User’s Trading Account username, password or other security credential. SignalStack will not store or process any personal information of the End-Users or any personal identifiers of the End-Users.

c. The Customer shall use commercially reasonable efforts to maintain the security of its applications, service and systems, security information, access tokens and personal information of the End-Users insofar as it relates to the SignalStack Product Suite and the Service. The Customer shall be responsible for complying with all confidentiality, privacy, and personal identifier laws and regulations promulgated or enforced by any local, state, federal, international, or other regulatory authority.

d. The Customer shall develop, implement, and perform a customer identification program and know-your-customer procedures for any End-Users as required under applicable law, including Bank Secrecy Act regulations and rules established by the Financial Industry Regulatory Authority (“CIP”). The Customer shall retain records regarding its CIP as required under Section 16 herein.

e. If any security vulnerability, breach, unauthorized access, hacking or denial-of-service attack, intrusion or other material security incident, flaw or issue (“Security Issue”) is discovered or suspected by either Party relating to any of the SignalStack Product Suite, then that Party will promptly notify the other Party by telephone, followed promptly by a written notice to the Party setting forth the relevant material details. The Parties agree to cooperate in good faith to determine the nature of the discovered or suspected Security Issue, and determine a method for resolution.

f. The Customer shall establish and maintain procedures and safeguards designed to prevent unauthorized access to the SignalStack Product Suite and Trading Accounts.

g. The Customer is solely responsible for authenticating and authorizing access (in accord with the terms and limitations herein) to SignalStack, the SignalStack Product Suite and for verifying any security information required to access the foregoing.

h. SignalStack is not responsible for review of any Trading Account Instructions given by, on behalf of, or apparently on behalf of a End-User through the SignalStack Product Suite. The Customer agrees and acknowledges that SignalStack cannot and will not verify the identity of the underlying person or entity that caused SignalStack to transmit to the Trading Account Provider the Trading Account credentials or place any orders in the End-User’s Trading Account. The Customer acknowledges that SignalStack will not independently authenticate or authorize any End-User accessing the SignalStack Product Suite or accessing their Trading Account through the SignalStack Product Suite, but rather will rely on the Customer to do so. The Customer is solely responsible for determining if a person or entity attempting to access SignalStack or the SignalStack Product Suite is authorized to do so. The End-User is not an in not a customer, account holder, party, or beneficiary of SignalStack.


7. Trading Account Instructions Transmitted Via the SignalStack Product Suite:

SignalStack is solely responsible for transmitting any Trading Account Instructions to the Trading Account Provider via the SignalStack Product Suite, as such Trading Account Instructions are provided by the Customer’s platform on behalf of an End-User, or an End-User themselves. The Customer acknowledges that SignalStack will not independently authenticate or verify the information provided to SignalStack by the End-User, nor match any information provided by the Customer with the Trading Account Instructions transmitted by the End-User. The Customer will immediately notify SignalStack if it becomes aware that any message or instruction transmitted through the SignalStack Product Suite (or failed to be transmitted) is the result of a technical error or Security Issue or breach or is otherwise unauthorized, incomplete, inaccurate, erroneous or duplicative. The Customer shall be solely responsible for any actions or inactions initiated by the Customer on behalf of End-Users utilizing the SignalStack Product Suite including, but not limited to any Trading Account Instructions initiated by the Customer for or at the request of the End-Users.

8. Intellectual Property:

a. Intellectual Property Rights” mean all inventions, discoveries, trademarks, patents, trade names, copyrights, moral rights, jingles, know-how, intellectual property, software, shop rights, licenses, developments, research data, designs, technology, trade secrets, test procedures, processes, route lists, computer programs, computer discs, computer tapes, literature, reports and other confidential information, intellectual and similar intangible property rights, whether or not patentable or copyrightable (or otherwise subject to legally enforceable restrictions or protections against unauthorized third party usage), and any and all applications for, registrations of and extensions, divisions, renewals and reissuance of, any of the foregoing, and rights therein, including without limitation (a) rights under any royalty or licensing agreements, and (b) programming and programming rights, whether on film, tape or any other medium which a Party owns or for which has a right to use.

SignalStack is and at all times shall remain the sole and exclusive owner of all rights and interests to the Services and the SignalStack Product Suite, including the SignalStack Router, SignalStack Connect, and the SignalStack Widget, and of any and all Intellectual Property Rights related thereto, and developments therefrom. Furthermore, any software, workflow processes, user interface, designs, know-how, licenses, software and documentation, and other technologies provided by SignalStack pursuant to this Agreement are the proprietary property of SignalStack, and its licensors, and all right, title and interest in and to such items, including all associated intellectual property rights, remain only with SignalStack. SignalStack reserves all rights unless expressly granted in this Agreement.

b. The Customer shall not (i) interfere with or disrupt the integrity or performance of the Service or any of the SignalStack Product Suite; (ii) attempt to gain unauthorized access to the Service or the SignalStack Product Suite or any related systems or networks, including any Trading Accounts or those systems or networks of the Trading Account Providers; (iii) modify, decompile, disassemble or reverse engineer the Service or any of the SignalStack Product Suite, or any software and other documentation; (iv) access the Service or any of the SignalStack Product Suite in order to build a competitive service or product, or copy any feature, function or graphic for competitive purposes; (v) permit unauthorized access to, or use of, the Service or any of the SignalStack Product Suite; (vi) make the Service or any of the SignalStack Product Suite available to anyone other than the Customer or its End-Users; (vii) sell, resell, license, sublicense, distribute, rent or lease the Service or any of the SignalStack Product Suite; (viii) use the Service or any of the SignalStack Product Suite to knowingly store or transmit codes, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs, malware, ransomware and Trojan horses; (ix) copy, frame or mirror any part or content of the Service or any of the SignalStack Product Suite; (x) determine or attempt to determine any source code, algorithms, methods or techniques embodied within the Service or any of the SignalStack Product Suite; or (xi) produce, create derivative works, or exploit a product competitive to SignalStack during the term of this Agreement and for a period of two (2) years after the termination of this of this Agreement.

c. SignalStack is the exclusive owner of and shall retain all right, title and interest to all Intellectual Property Rights that SignalStack owns or has the right to use, including, but not limited to, the Service and all of the SignalStack Product Suite.

d. Each Party agrees to take all action and cooperate as is reasonably necessary, at the other Party’s request and expense, to protect the other’s respective rights, titles, and interests in Intellectual Property and further agrees to execute any documents that might be necessary to perfect each Party’s ownership of such rights, titles, and interests.

e. Neither Party will display or otherwise use trademarks, trade names, service marks, names, logos or other marks belonging to the other Party without the prior written consent of the other Party.

9. Rule 10b-5:

In no event shall the SignalStack Product Suite or the Service be utilized by the End-Users, the Customer, nor any of its owners, officers, directors, employees, agents, any other party in control of the Customer, or its End-Users, to engage in any activity that would violate the anti-fraud provisions of the Securities Exchange Act of 1934, as amended (codified at 17 C.F.R. § 240.10b-5) nor any similar state or other regulatory anti-fraud provisions (collectively, the “Anti-Fraud Provisions”). This includes, but is not limited to, the “front-running” of trades, which involves the practice of buying, selling, or otherwise dealing in advance, assets, including securities, options and other derivatives, cryptocurrencies, and any other asset tradeable through any Trading Account Provider, prior to providing such information to the End-Users in order to profit on any type of change in the price of the asset that may occur after providing such information to the End-Users. The Customer shall ensure that it has policies and procedures in place to prevent any violations of the Anti-Fraud Provisions as described in this Section 9.

10. Representations and Warranties:

a. Each Party will remain in material compliance with the laws and regulations of any jurisdiction, as well as the rules and regulations required by any regulatory agency or self-regulatory organization, (collectively, the “Laws and Regulations“) relating to the Party’s activities under this Agreement. Each Party shall immediately notify the other Party if it becomes subject to any disciplinary action, license suspension or restriction imposed by any agency or regulatory body that would materially and adversely affect its ability to perform its obligations under this Agreement.

b. The Parties represent that there are no civil or criminal complaints, investigations, proceedings, actions or suits pending against or involving the Party or any of its affiliates, officers, directors, or employees that allege any violation by the Party of any of the criminal, securities, or commodities laws or regulations of any jurisdiction, regulatory or self-regulatory organization, or exchange that could have a material, adverse effect on the ability of the Party to fulfill its obligations under this Agreement.

11. The Customer’s Representation and Warranties:

a. The Customer has the full power and authority to enter into and fully perform this Agreement.

b. The Customer is in full compliance with all Laws and Regulations relating to activities authorized or contemplated under this Agreement.

c. The Customer is in full compliance with all Laws and Regulations with respect to its business activities provided to the End-Users, including, but not limited, any registration requirements under and state or federal securities or commodities laws, or under any regulatory authority.

d. The Customer will not use the Service or any of the SignalStack Product Suite, nor permit any of its owners, officers, directors, employees, agents, any other party in control of the Customer, or its End-Users, to violate any of the Anti-Fraud Provisions.

e. The Customer has put in place policies and procedures to ensure that no party violates the Anti-Fraud Provisions as described in Section 9 of this Agreement.

f. The Customer has analyzed its business, its role with respect to the End-Users, and the services it will provide upon entry into this Agreement and has obtained any license required by the Securities and Exchange Commission (“SEC“), the Commodity Futures Trading Commission (“CFTC“), or any other regulatory or governmental authority responsible for the oversight of the industries in which the Customer is engaged, the business conducted by the Customer prior to entry into this Agreement, or the services the Customer will provide to its End-Users upon entering into this Agreement.

g. The Customer has truthfully responded to the due diligence questionnaire, which is offered in the SignalStack Connect activation process in the SignalStack application (the “Due Diligence Questionnaire“), and shall promptly provide SignalStack with a revised Due Diligence Questionnaire in the event any response is no longer accurate.

h. The Customer has implemented and maintains an effective CIP in compliance with applicable law.

i. The Customer will ensure that any use of the SignalStack Product Suite or the Service shall comply with this Agreement and with the Terms of Service and with the Laws and Regulations.

j. The Customer acknowledges that none of its owners, officers, directors, employees, agents, nor any other party in control of the Customer have committed any acts as described in 17 C.F.R. § 230.506(d).

k. The Customer: (a) has the technical competence and resources to provide services related to the SignalStack Product Suite; (b) has implemented commercially reasonable policies and procedures to maintain the security of the services provided to its End-Users, and to prevent unauthorized access and intrusions; and (c) is properly licensed and authorized under the Laws and Regulations to provide whatever services it provides related to the SignalStack Product Suite.

l. The Customer understands that SignalStack has not made and shall not make any representations, warranties or other guarantees as to the accuracy, timeliness or efficacy of any market data, information, or other functionality made available through the Service or the SignalStack Product Suite.

m. The Customer and/or its counsel have examined applicable U.S. state and federal laws and regulations, and/or the Laws and Regulations in the countries in which the Customer operates, to determine whether the Customer is required to be registered or licensed with appropriate regulatory authorities to provide the Customer’s services. The Customer certifies that, if it is required to be registered or licensed, it is so registered or licensed and will remain so during the duration of this Agreement.

n. The Customer will provide immediate written notice by overnight mail or courier service to the attention of SignalStack LLC., Compliance Department, 410 Robert Parker Coffin Rd. Suite 2B & 2C, Long Grove, IL 60047 or via e-mail to hello@signalstack.com, provided however, simply sending an E-mail shall not constitute written notice until it is confirmed as received by SignalStack, and it is End-User’s responsibility to ensure their email notification is received by SignalStack, in the event of any change in: (a) the Customer’s registration or regulatory status, including but not limited to any lapse in registration or licensing or any change or any suspension or bar or other adverse regulatory action affecting the Customer; and/or (b) any change in the functionality or product offering on the Customer’s services that could impact registration requirements or status, including but not limited to automation of trading orders or recommendations if such functionality was not offered and approved by SignalStack as of the Effective Date. If the Customer is currently exempt from registration or licensing requirements under the Laws and Regulations, the Customer will immediately notify SignalStack if the Customer ceases to be eligible for such exemption.

o. The Customer is solely responsible for complying with all Laws and Regulations governing its provision of services, and SignalStack specifically disclaims any responsibility for such compliance. Among other things, the Customer is solely responsible for: (i) determining whether the Customer and/or its affiliates, officers, employees and agents are required to be registered or licensed with appropriate regulatory authorities, and complying with any registration requirements; (ii) satisfying any applicable confidentiality or privacy obligations under any applicable Laws and Regulations; (iii) any required disclosure of material facts regarding the services it provides; and (iv) recordkeeping and reporting. The Customer represents that it is now, and will remain, in material compliance with all applicable Laws and Regulations in connection with the activities contemplated by this Agreement.

12. SignalStack Representations and Warranties

SignalStack represents and warrants that:

a. SignalStack is in compliance with all Laws and Regulations and is properly licensed and authorized under the Laws and Regulations relating to activities authorized or contemplated under this Agreement.

b. SignalStack has the full power and authority to enter into and fully perform this Agreement.

c. SignalStack owns or controls all right, title, and interest in and to all Intellectual Property Rights necessary to carry out its obligations hereunder and to grant and assign any rights and licenses granted to the Customer herein.

d. Unless permitted under this Agreement or required by law, SignalStack shall not disclose any personally identifiable information related to any of the End-Users that it obtains under this Agreement and the Services provided herein.

e. SignalStack will provide immediate written notice to the Customer in the event of any change in SignalStack’s registration or regulatory status material to performance of its obligations under this Agreement.

13. Acknowledgements:

a. The Customer acknowledges that SignalStack does not and will not provide recommendations or trading advice to the End-Users nor the Customer. SignalStack has no duty to supervise or review the Customer’s services or the actions of the Customer or the End-Users.

b. The Customer acknowledges that SignalStack is not a broker or dealer, does not hold custody of any funds, nor provide any advisory activities, and does not effect transactions on behalf of any parties, nor is it affiliated in any way with any Trading Account Provider.

c. The Customer is responsible for all communications with the End-Users with respect to SignalStack and the Service.

d. The Customer has received, reviewed, and understands the Terms of Service and its obligations under the Terms of Service. The Customer shall be responsible for reviewing any updates, amendments, or modifications to the Terms of Service and its compliance with such updates, amendments, or modifications.

e. The Customer acknowledges that SignalStack is able to provide the Service and the SignalStack Product Suite with permission from the Trading Account Providers, and such permissions may be rescinded or terminated, in which case SignalStack may not be able to provide the Services and/or any of the SignalStack Product Suite as described in this Agreement.

f. The Customer bears sole responsibility for handling, evaluating and resolving any and all claims, questions or disputes of any kind by any of the End-Users or third-parties that have accessed the Services or any of the SignalStack Product Suite through the Customer regarding the Customer, or the actions of the Customer or its affiliates, officers, employees and agents. The Customer acknowledges that it has no authority to enter into contracts on behalf of SignalStack.

g. If a Party becomes aware of any material claim, question or dispute relating to a Security Issue or breach in connection with any of the SignalStack Product Suite, or relating to the operation of any of the SignalStack Product Suite or relating to the accuracy or completeness of instructions or messages transmitted through any of the SignalStack Product Suite, such Party shall notify the other Party and the Parties shall cooperate in good faith to investigate and resolve the claim, question or dispute in light of the relative obligations of the Parties as set forth in this Agreement.

h. The Customer agrees and acknowledges that, unless expressly set forth herein, SignalStack does not provide any warranties or representations regarding the operation of its systems, Service, any of the SignalStack Product Suite, SignalStack’s website, nor anything with respect to any Trading Account Provider. SignalStack shall not be liable to users, End-Users, the Customer or any third-parties for any losses as a result of technical issues or problems or interruptions involving the Service, any of the SignalStack Product Suite, the Trading Accounts, the Trading Account Providers, any order routing systems or any other technology or product offering accessible through or related to any of the SignalStack Product Suite . (including, but not limited to, system errors, outages, security or downtime).

i. The Customer is solely responsible for the actions or inactions taken by the Customer on behalf of End-Users utilizing the SignalStack Product Suite including, but not limited to any Trading Account Instructions initiated by the Customer for or at the request of the End-Users.

14. Indemnity:

a. Unless expressly disclaimed in a specific provision of this Agreement, the Customer shall indemnify, defend and otherwise hold SignalStack and its respective directors, officers, employees, agents and affiliates harmless of, from and against any and all claims, demands, losses, costs, expenses (including reasonable attorneys’ fees), obligations, liabilities and damages arising from:

  • the actions or inactions of the Customer and its affiliates, officers, employees and agents;
  • any Security Issue, breach, intrusion or unauthorized access to any Trading Account arising from the Customer’s failure to satisfy its obligations under this Agreement contrary to the Technical Specifications (if any);
  • any error or inaccuracy with respect to any message or instruction transmitted through the SignalStack Product Suite (or failed to be transmitted) arising from the Customer’s failure to satisfy its obligations under this Agreement contrary to the Technical Specifications (if any);
  • any failure of Trading Account Instructions to be transmitted, failure by the Customer to comply with the Terms of Service, or in the placement of any orders by the End-Users or the Customer on behalf of its End-Users;
  • any lawsuit, investigation, arbitration, mediation, regulatory hearing or process, or FINRA dispute resolution brought by or on behalf of any End-User or third-party; or
  • any material breach of this Agreement, including but not limited to, a breach of Section 11 or Section 13, by the Customer or its End-Users.


b. If within ten (10) business days after receiving written notice of any claim, demand, proceeding, suit or action with respect to which SignalStack may have any claim to indemnification under this Agreement, the Customer shall fail to institute the defense of the indemnitee in connection with such claim, demand, proceeding, suit or action, or if thereafter the Customer shall fail diligently to prosecute such defense, SignalStack shall have the right, but not the obligation, to defend such action. The costs and expenses, including reasonable attorneys’ fees, associated with such a defense shall be borne by the Customer. Neither the exercise of the right to participate in or assume the responsibility for any such defense nor the failure to exercise such rights shall limit, in any way, the SignalStack’s rights to indemnification under this Agreement. The Customer shall not settle any claim, demand, proceeding, suit or action against SignalStack without the prior written consent of SignalStack. In any claim, demand, proceeding, suit or action with respect to which SignalStack may have any claim to indemnification under this Agreement, whether the defense is instituted by the Customer or by SignalStack, SignalStack shall have the right to select its preferred counsel, whose costs along with all other costs of defense shall be borne by the Customer. All indemnity obligations under this Section shall be paid promptly by Customer upon submission of invoices, judgments or orders by SignalStack.

c. These indemnification provisions shall remain operative and in full force after termination of this Agreement.

15. No Agency:

Neither Party to this Agreement is the agent of the other, nor shall a Party represent or hold itself out as the agent of the other. Nothing in this Agreement shall be deemed to establish any relationship of agency, joint venture or partnership of any kind between SignalStack and the Customer. This Agreement is a non-exclusive agreement, and all Parties remain free to enter into similar agreements with others.

16. Recordkeeping and Information Sharing:

a. Each Party shall make and preserve records relating to its business as may be required under the Laws and Regulations. In addition to the foregoing, the Customer specifically agrees accurately to maintain the following records relating to any of the SignalStack Product Suite for a period of at least six (6) years from the initial creation of the record (time shall be recorded to milliseconds):

  • A complete copy of all messages and instructions transmitted to or received from a client or user in connection with any access or attempted access to an Trading Account through any of the SignalStack Product Suite (including all messages and instructions transmitted to or received during the session in which any of the SignalStack Product Suite is utilized) and the date and time of such messages;
  • A complete copy of all messages and instructions transmitted to or received from SignalStack in connection with any access or attempted access to a Trading Account through any of the SignalStack Product Suite (including all messages and instructions transmitted to or received during the session in which any of the SignalStack Product Suite is utilized) and the date and time of such messages;
  • All information related to the Customer’s CIP, including its implementation, ongoing compliance and processes, and the identification of any End-Users as required under applicable law; and
  • All information provided to the End-Users which is used to transmit Trading Account Instructions.

b. The Parties will cooperate with each other and exchange information (to the extent permitted under the Laws and Regulations) to reasonably assist each other in responding to complaints or inquiries from the End-Users or regulatory authorities or to assist in resolving technical issues or Security Issues.

SignalStack may receive requests from third-parties, such as the Trading Account Providers, for access to certain information. In the event that SignalStack receives such a request, SignalStack may require, in its sole discretion, that the Customer provide any such information it has in its possession or it may obtain through a commercially reasonable method, related to this Agreement, its Customers, and SignalStack’s services provided to the Customer hereunder, including the Service and the SignalStack Product Suite.

c. SignalStack may demand access to records of the Customer related to this Agreement, including, but not limited to, the records required under this Section 16, at any time, in SignalStack’s sole discretion. Unless the Parties agree to a longer period, the Customer shall promptly provide such records, delivered in the form and manner as requested by SignalStack, to SignalStack within five (5) business days from the date of such request.

d. SignalStack shall be permitted to provide any information, including information obtained from the Customer related to its CIP, to third-parties or regulatory authorities pursuant to any law or reasonable request by such third-party provided such disclosure does not violate any applicable law.

17. Disputes Among the Parties:

  • IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUFFERED BY THE OTHER PARTY, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • The Parties shall attempt in good faith to resolve any dispute arising out of or relating to this Agreement promptly by negotiation between executives who have authority to settle the controversy. If the matter is not resolved by negotiation, then the matter shall be settled by binding arbitration conducted in accordance with the arbitration Rules of the American Arbitration Association. Any such arbitration shall be conducted in Chicago, Illinois or at such other location as may be agreed to by the Parties and the arbitrators. This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict of law principles. Nothing herein shall prevent any Party from obtaining injunctive or equitable relief in any court located in the Northern District of Illinois.

18. Disclaimers.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, SIGNALSTACK DOES NOT MAKE ANY WARRANTY OF ANY KIND WITH RESPECT TO THE SERVICE OR ANY OF THE PRODUCT SUITE, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED “AS IS.”

SIGNALSTACK DOES NOT MAKE ANY WARRANTY REGARDING THE SPEED OR SUCCESS AT WHICH TRADING ACCOUNT INSTRUCTIONS ARE TRANSMITTED TO ANY TRADING ACCOUNT PROVIDERS.

19. Limitation of Liability.

  • IN NO EVENT WILL SIGNALSTACK HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOST PROFITS OR LOST REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT, TORT OR OTHERWISE, AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF THE CUSTOMER’S REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE.
  • IN NO EVENT WILL SIGNALSTACK’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER HEREUNDER IN THE NINETY (90) DAYS PRECEDING THE CLAIM. THE LIABILITIES LIMITED BY THIS SECTION 19(B) APPLY REGARDLESS OF THE (I) NATURE OF THE ACTION OR CLAIM, (II) FORM OF THE ACTION OR CLAIM, WHETHER IN CONTRACT, TORT OR OTHERWISE, AND (III) EVEN IF THE CUSTOMER’S REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE.
  • IF APPLICABLE LAW LIMITS THE APPLICATION OF THE PROVISIONS OF SECTION 19, LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW.

20. Force Majeure.

If either party is affected (the “Affected Party”) by an event beyond the reasonable control of the Affected Party including, but not limited to, an act of God, war, riot, flood fire, natural disaster, terrorism, invasion, civil unrest, embargos, national or regional emergency, strikes, labor disruptions, power or telecommunication interruptions or shortages (a “Force Majeure Event“), and as a result of such Force Majeure Event is prevented, hindered or delayed from or in performing any of its obligations, other than any payment obligations, under this Agreement, the Affected Party shall not be liable to the other party for its failure to perform its obligations, other than any payment obligations, under this Agreement. shall give prompt written notice to the other Party stating the estimated length of time the occurrence is expected to continue. The Affected Party shall take all commercially reasonable steps to mitigate the effect of the Force Majeure Event and shall endeavor to perform its obligations as soon as commercially reasonable, even if such Force Majeure Event is ongoing.

21. Miscellaneous

a. Term: Unless otherwise provided in the Fee Schedule, this Agreement continue indefinitely until terminated pursuant to Section 21(b).

b. Termination:

  • Termination by the Customer: Unless otherwise provided in the Fee Schedule, the Customer may terminate this Agreement for any reason by notifying SignalStack of its intention to terminate the Agreement. Such termination shall be effective on the expiration of the then-current term. Termination by the Customer shall not relieve the Customer of any obligation to pay any fees owed, accrued, or outstanding and shall not entitle the Customer to any refund of previously paid fees.
  • Termination by SignalStack: Unless otherwise provided in the Fee Schedule, SignalStack may terminate this Agreement for any reason upon thirty (30) days’ written notice to the Customer. Such termination shall be effective on the expiration of the then-current term. Termination by the Customer shall not relieve the Customer of any obligation to pay any fees owed, accrued, or outstanding and shall not entitle the Customer to any refund of previously paid fees.
  • Required Termination: Notwithstanding the foregoing, either Party shall be entitled to terminate this Agreement immediately (1) where such termination is necessary to ensure such terminating Party’s compliance with the Laws and Regulations; or (2) if the other Party breaches any material provision of this Agreement and fails to fully cure such breach within ten (10) days of written notice describing the breach. If the Agreement is terminated as a result of SignalStack’s material breach which is not fully cured, the Customer shall be entitled to a prorated refund of fees paid for the period beginning on the date of termination and ending on the expiration of the then-current term.
  • Termination Fees: Unless otherwise provided in the Fee Schedule, the Customer shall not be required to pay any fees upon termination of this Agreement. The Customer shall not be relieved of any obligation to any fees owed, accrued, or outstanding and shall not entitle the Customer to any refund of any fees paid hereunder, except for such prorated amounts as a result of SignalStack’s material breach as described in Section 21(b)(iii), if applicable.

c. Assignment: This Agreement may not be assigned or transferred by the Customer to any other person or entity, whether by operation of law, merger, or otherwise, without the prior written consent of SignalStack, which consent shall not be given in the sole discretion of SignalStack. SignalStack may assign or transfer this Agreement to an affiliate, parent or successor entity by providing written notice to the Customer, and may transfer to any other party with prior written consent of the Customer, which consent shall not be unreasonably withheld.

Notwithstanding the foregoing, SignalStack may assign, transfer, or delegate this Agreement or any right, license or obligation hereunder in its sole discretion without notice or consent to the Customer as a result of a Change of Control. A “Change of Control shall mean (a) any merger, reorganization or consolidation of SignalStack into or with another entity in which the owners of SignalStack immediately prior to such merger, reorganization or consolidation own less than fifty percent (50%) of the surviving entity immediately after such merger, reorganization or consolidation; (b) any sale, transfer or other disposition of all or substantially all of the assets of SignalStack; or (c) the effectuation by SignalStack of a transaction or series of related transactions in which more than thirty percent (30%) of the voting power of SignalStack is transferred.

d. Third-Party Beneficiaries: Nothing in this Agreement shall be construed as creating any rights, benefits, or liabilities to any third-party beneficiaries.

e. No Employment Relationship: This Agreement is not intended and shall not be construed to create an employment relationship between SignalStack and the Customer or its representatives.

f. Preparation of this Agreement: The Parties have entered in this Agreement without duress and having the opportunity to consult with counsel. Because the Parties have had the opportunity to review this Agreement with counsel, the Agreement will not be construed against either Party as the drafter.

g. Binding Effect: This Agreement shall be binding upon and shall inure to the benefit of the Parties hereto and their proper respective legal representatives, successors, and assigns. No modification, amendment or waiver of any provision of, or consent or approval required by, this Agreement, nor any consent to or approval of any departure here from, shall be effective unless it is in writing and signed by the Party against whom enforcement of any such modification, amendment, waiver, consent or approval is sought.

h. Severability: If any term, provision, covenant or restriction of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void or unenforceable, the remainder of the terms, provisions, covenants and restrictions set forth herein shall remain in full force and effect and shall in no way be affected, impaired or invalidated, and the parties hereto shall use their commercially reasonable efforts to find and employ an alternative means to achieve the same or substantially the same result as that contemplated by such term, provision, covenant or restriction. It is hereby stipulated and declared to be the intention of the parties that they would have executed the remaining terms, provisions, covenants and restrictions without including any of such that may be hereafter declared invalid, illegal, void or unenforceable.

i. Entire Agreement. The Agreement, along with any schedules or exhibits attached hereto, contains the entire understanding of the Parties with respect to the subject matter hereof and supersedes all prior agreements and understandings, oral or written, with respect to such matters, which the Parties acknowledge have been merged into such documents, exhibits and schedules.

j. Survival: The representations, warranties, agreements and covenants contained herein shall survive the termination of this Agreement.

k. No Waiver: The waiver by any Party of the breach of any of the terms and conditions of, or any right under, this Agreement shall not be deemed to constitute the waiver of any other breach of the same or any other term or condition or of any similar right. No such waiver shall be binding or effective unless expressed in writing and signed by the Party giving such waiver.

l. Execution. This Agreement may be accepted digitally by activating a SignalStack Connect account in the SignalStack Application and accepting the terms of service, or by electronic signature in two or more counterparts, all of which when taken together shall be considered one and the same agreement and shall become effective when counterparts have been signed by each Party and delivered to the other Party, it being understood that both parties need not sign the same counterpart. In the event that any signature, either a digital acceptance in the SignalStack Application, or a wet signature, delivered electronically or by any other means, shall create a valid and binding obligation of the Party executing (or on whose behalf such signature is executed) the same with the same force and effect as if such signature page were an original thereof.