Frequently asked questions
The SignalStack Support team is always here for you.
-
A SignalStack Signal is defined as a trade order successfully sent to a linked broker account. Orders sent to a broker where an error was provided do not count as a purchased Signal, Note, that a Signal does not mean an order was executed immediately by the broker but just received. For example, a limit order may be confirmed by a broker but not executed when received.
-
Your free 5 Signals per month in the free plan expire each month if not used and renew the following month.
-
You can upgrade your subscription any time. If you upgrade, any signals not used in the current subscription will reduce the cost of the upgrade.
-
You can downgrade your account any time. If you downgrade to a lower plan, the available signals will still be available through the end of the current billing cycle. Your new plan with the lower signal level will start on your next billing cycle.
-
No refunds are provided. You can cancel at any time or downgrade your account and keep the current signals paid for through the end of your subscription period.
-
You can cancel your paid subscription plan at any time by changing your plan. Any unused Signals will remain available through the remainder of the current monthly billing period.
-
See the support article on the steps for setting up your subscription plan.
-
You can link and trade broker account that offers simulated trading. Also called "paper accounts" or "Demo accounts" or "Simulated accounts" which are all free to trade. You will see the term "Demo" next to any account when choosing an account to trade in SignalStack.
-
Your billing period renews each month on the day you register your subscription. For example, if you sign-up for a Pro SignalStack plan on the 10th of November, then your monthly signals will expire or reset on the 10th of December.
Automate Single Alerts or Full Strategies
Add automation to your current alerts or automate your trading strategy with auto buy and sell orders.
Support TradingView & TrendSpider
Seamlessly connect your charting platform. Supports any alert sent from a webhook.
Easily Automate Trades in 5 Minutes
Easy set-up with no coding required. Great for amateurs and trading experts.
Register for workshop
Support Most Order Types
Market, Limit, Stops, Sell to Close, and Stop-Limits to name a few.
Auto Trade Any Asset
Crypto, Stocks, Futures, Forex, CFDs.. Even Options orders can be automated.
Reliable & Fast Order Execution
Orders are sent to your broker lightning fast in less than .45 seconds. 99.99% SignalStack uptime.